General business conditions
Our Delivery, Business and Payment Conditions
- General information/Conclusion of contract
- Rights of return
- Transport damages
- Delivery conditions
- Payment transactions
- Shipping costs
- Charges/Customs duties/Sales tax
- Retention of title
- Minimum order value
- Place of jurisdiction and applicable law
- End-User License Agreement (EULA) for Teufel Streaming
Due to its many years of experience in the mail order business, Lautsprecher Teufel is able to attend to the security and satisfaction of all its customers in the best possible way. The following delivery, business and payment conditions apply to contracts with Lautsprecher Teufel – in the version that is valid at the time of the order:
1. General information/Conclusion of contract
a) For business transactions with Lautsprecher Teufel GmbH, the provisions of the German Civil Code (BGB) shall apply. The presentation and advertising of articles in our online shop do not yet constitute a binding offer to conclude a purchase contract and serve only to submit a purchase offer.
You will then receive an automatic order confirmation by e-mail, which confirms receipt of your order and which you can print out by clicking on "Print". In this order confirmation you will also find information on the expected delivery date. The text of the contract will be saved by us.
The order confirmation represents a binding acceptance of the contract if the fulfilment takes place with confirmation of the payment order to the payment service provider. This includes the payment methods listed under item 7. lit. a). In case of purchase on account, payment by instalments or financing, the order confirmation does not constitute a binding acceptance of the contract. The contract is then accepted by sending a binding order confirmation by e-mail within 5 days.
This order confirmation also contains these general terms and conditions as well as further information about your order. In the General Terms and Conditions, you will also find information on your legal right of withdrawal.
c) For orders placed by telephone, e-mail or post, we will send you a binding order confirmation as a PDF document to your e-mail address. This order confirmation also contains these general terms and conditions as well as further information about your order, and information on the expected delivery date. In the general terms and conditions, you will also find information on your statutory right of withdrawal.
d) You can choose to receive your contract either in English or in German.
e) The contracting party of the customer is:
Lautsprecher Teufel GmbH
Managing Director: Sascha Mallah
Budapester Str. 44
Register Number HRB 20271 at the Berlin-Charlottenburg District Court
VAT ID: DE136745959
The European Commission offers a platform for Online Dispute Resolution (ADR) which you can find here: https://ec.europa.eu/consumers/odr/
We are neither required nor prepared to participate in a dispute settlement procedure before a consumer arbitration body.
Contracts with other service providers such as streaming services like Spotify whose services can be used with certain of our products must be concluded directly with these providers.
f) In addition to loudspeakers, amplifiers, electronic equipment, accessories and fan shop articles, Lautsprecher Teufel offers vouchers, to whit Teufel Audio Gift Certificates, which give you the right to enter into a purchase contract with Lautsprecher Teufel for the purchase of goods to the value specified on the gift certificate. The voucher can only be used for the purchase of goods and not for the purchase of further vouchers. The voucher can be redeemed by entering or giving us notice of the Gift Certificate code. For technical reasons, when purchasing in our web shop teufelaudio.com, only one Teufel Audio Gift Certificate can be redeemed per order. For orders using phone, email or post, you can redeem more than one Teufel Audio Gift Certificate. A cash payment of the gift certificate amount is not possible. You can use the gift certificate only for one order and not divide it amongst numerous orders. If the amount of the gift certificate is not completely used, you will receive the balance in the form of another gift certificate. Teufel Audio Gift Certificates are transferable and may be given to friends, acquaintances, colleagues and relatives. The reproduction and any kind of resale of this gift certificate to any third parties is prohibited. Teufel Audio Gift Certificates are valid for three years from the delivery date, after which they can no longer be used.
g) Sales of loudspeakers, amplifiers, electronic equipment, accessories, Teufel Audio Gift Certificates and fan shop articles by Lautsprecher Teufel are limited to quantities that are usual for a household. Any commercial resale of purchased goods without the prior approval of Lautsprecher Teufel is not permitted. Any infringement of this provision carries a contractual penalty of EUR 2,500 payable to Lautsprecher Teufel. Furthermore, Lautsprecher Teufel reserves the right to refuse future sales of goods to persons violating the above-mentioned provision.
2. Statutory right of withdrawal, contractual right of return
a) Statutory right of return
Consumers have a right of withdrawal with contracts that have as their subject the delivery of goods. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to either their commercial or their independent professional activities (§ 13 BGB (German Civil Code)).
You will find the model withdrawal form at the very end of our General Business Conditions.
Exceptions to the right of withdrawal
According to § 312 g Section 2 No. 1 and No. 6 BGB (German Civil Code), the right of withdrawal does not apply to the following contracts:
• Contracts for the delivery of goods that are not prefabricated and which were manufactured according to the individual selection or requirements of the consumer or which were custom made according to the personal needs of the consumer;
• Contracts for the delivery of sound and video recordings or computer software in sealed packaging if the seal was removed after delivery.
b) General information on returns within the legal right of withdrawal
aa) In order to facilitate the allocation and internal processing of your return shipment and in order to make it possible for you to avail of a free return shipment, we ask that you first inform us about product returns via a quick telephone call to the following number: 00800 200 300 40 (Freecall).
bb) Please avoid damaging and contaminating the goods and their packaging. Send the goods back to us in their original packaging and together with all accessories and any packaging parts if at all possible. We would be grateful if, where necessary, you could use additional external protective packaging. If you no longer have the original packaging, please use suitable packaging that sufficiently protects the goods against damage when in transit.
cc) Please note that the modalities referred to in Paragraphs b) aa) and bb) are not a prerequisite for effectively exercising your right of withdrawal.
dd) Please note that returns of individual components of the system are not possible. This must be distinguished from the return of individual items of a collective order, which is of course possible.
c) Contractual right of return
For all products with the exception of the Teufel gift vouchers, Lautsprecher Teufel grants you, in addition to the legal right of revocation, a supplementary contractual right of return of eight weeks from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the goods. In case of partial deliveries, the receipt of the last delivery is decisive for the beginning of the return period. Your legal right of withdrawal remains unaffected.
The prerequisite for exercising the contractual right of return is that the goods are in a proper, undamaged condition and have not been individually designed by you (e.g. painting, engraving, permanent inscriptions). Excluded from the contractual right of return are cables and goods to which cables are permanently installed and which have been cut or cut to size by you. The right of return for textiles from the fan article area of the shop exists only if you have only tried the goods on for a fitting and return the goods undamaged and undamaged and with an undamaged seal and label.
Our return guidelines:
The request for return is to be directed to our service hotline 00800 200 300 40. Please be sure to quote the order number (to be found on the purchase receipt accompanying the product or the order confirmation you received as a PDF document, e.g. 30012345) and your e-mail address.
After exercising the contractual right of return, you are required to return the goods to Lautsprecher Teufel. If you do so in accordance with our packaging guidelines and return instructions, we will bear the return costs and the risk of damage and loss during transport. There will be no refund of the return costs within the scope of the contractual right of return. Otherwise, the regulations in number 2. lit. a) apply.
Please observe the supplementary packaging instructions when returning goods that contain dangerous goods (e.g. lithium-ion batteries).
If you have any questions regarding the return of products, please contact us in advance via our contact page https://www.teufelaudio.com/contact-service-support.
d) Notice for the rescission of a purchase contract for which a coupon was used (promotion voucher/voucher code):
Please note that the (partial) winding up of the contract for exercising the statutory right of withdrawal or contractual right to return in the event of a purchase upon redemption of a coupon may also lead to the winding up of the contract about the receipt of the coupon. This is the case, if the acceptance of the coupon on our side is subject to the reservation of a purchase in the amount of a certain minimum order value and the partial winding up of the contract means that the minimum order value is not reached any more. This means that you will recover your coupon, but must refund the nominal value of the coupon, if the purchase upon redemption of the coupon is only partially winded up (e.g. only with respect to one item of the purchase) with the result that the minimum order value is not reached any more.
e) Notice for the rescission of a purchase contract in which a Teufel Audio Gift Certificate was used:
Please note that in case of the rescission of the purchase contract in which a Teufel Audio Gift Certificate was used, the gift certificate will be returned to you. There is no cash payment of the gift certificate amount.
f) Notice for the rescission of a purchase contract for a Teufel Audio Gift Certificate:
In case of the rescission of the purchase contract for a gift certificate as a result of exercising the statutory right of withdrawal, the following applies:
If you have already redeemed the voucher before the return period has expired, or you have passed the gift certificate on to a third party, you are required to provide compensation. In order to avoid the obligation to provide such compensation, only redeem or pass on Teufel Audio Gift Certificates if you have decided not to make use of the statutory right of withdrawal.
g) Notice for the rescission of a purchase contract with the addition of free additional articles/ accessories: Please note that if we have freely added the additional articles or accessories to your purchase, in case of the rescission of the purchase contract, the free articles or accessories must be returned, too. The granting of free articles or accessories is subject to you not exercising your statutory right of withdrawal or contractual right of return. Should you not send back the free articles or accessories, we are allowed to claim compensation for said value.
Lautsprecher Teufel GmbH provides a contractual warranty for Teufel products according to the following provisions.
The conditions of this guarantee apply so long as they do not conflict with the respective national law regarding statutory warranty regulations. The legal regulations apply outside of, and remain unaffected by, the contractual warranty.
A prerequisite of the warranty is the provision of a copy of the original invoice along with the device. In the case of a private resale of Teufel products, the warranty can be transferred to the purchaser as long as the original invoice is also provided. The warranty does not apply to Teufel products that were not purchased directly from Lautsprecher Teufel GmbH by the initial purchaser. We do not provide a contractual warranty for free products. The execution of Teufel contractual warranty services leads neither to an extension nor a new start of the contractual warranty period.
- We offer a 12-year warranty from the date of purchase for outer-casing, chassis and the audio crossover of passive speakers, starting from the handover of the purchased item. This does not include surface damage due to natural wear-and-tear or ageing. The warranty claim is also void if the product is repainted.
- We offer a 2-year warranty from the date of purchase for electronic devices and components, portable and active speakers, streaming and/or Bluetooth devices and headphones, starting from the handover of the purchased item.
If defects occur within the above-mentioned warranty periods that are neither due to damage resulting from improper use, improper handling, changes to the device (e.g. unscrewing the housing, removal of components) by the customer, nor to electrical or mechanical overloading, and if no attempt at repair has been made by you or a third party, we will either replace or repair the device at our discretion. If a device that is identical in every respect is no longer available to us, we shall be entitled to replace it with a technically equivalent device. In the event that we are unable to fulfil the warranty in the manner we have chosen, we will replace the current value of the device in question.
The warranty does not apply to changes to the software of a device or changes to external software with which the device interacts, if these changes were made by another company and are made after the device has been handed over to you. Lautsprecher Teufel points out that access to the device and changes to the software are possible by companies whose services, such as music streaming services, you use through the device.
In order to comply with our warranty, please contact us before sending in the defective device and the copy of the invoice by phone at 00800 200 300 40 or in writing at https://www.teufelaudio.com/contact. For goods that cannot be sent by parcel post (bulky or fragile goods), please arrange with us a collection date by a forwarding agent.
If the guarantee has been fulfilled in the course of the replacement delivery, you are obliged to return the first delivered goods to Teufel immediately, at best concurrently with the arrival of the replacement delivery, but at the latest within 14 days at our expense according to the criteria mentioned in the previous section. We reserve the right to claim damages under the conditions laid down by law if the return is refused or is made too late.
If you comply with our return instructions, packaging guidelines and packaging instructions for dangerous goods when sending in justified warranty claims, we shall bear the risk of damage and loss during transport and shall bear the return costs if the return is from one of the countries supplied by us.
4. Transport damages
If your goods are delivered with obvious transport damages, please immediately claim the damages at your deliverer and notify us as soon as possible https://www.teufelaudio.com/contact-service-support
The lodging of a complaint or contact has no consequences on your statutory rights. You simply help us assert our own claim against the carrier or transport insurance.
5. Delivery conditions
Delivery is made in the following countries: Croatia, Denmark, Estonia, Finland, France, Great Britain, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Norway, Poland, Portugal, Sweden, the Slovak Republic, Slovenia, Spain, the Czech Republic, Hungary.
We reserve the right to exclude some offered goods from delivery to certain parts of the country. We will inform you about any restrictions during the ordering process when you enter your delivery address or in the detailed description of the goods.
Unless otherwise agreed and with the exception of the delivery of gift certificates (see below), the goods are delivered from Lautsprecher Teufel's warehouse to the delivery address provided by the customer. If delivered by UPS, delivery is made directly into the residential home. If delivered by a forwarding agent, that is, if the systems are quite large and packed on a one-way pallet, delivery is up to the kerbstone edge (in front of the property). The customer must take care of further transportation. The one-way pallet remains with the customer and is to be disposed of as domestic waste or in a recycling centre.
The Teufel Audio Gift Certificate is delivered as an e-mail PDF.
The product descriptions in the online shop provide information about the availability of products. If the ordered product is not available because, through no fault of our own, our suppliers have not delivered this product, we can withdraw from the contract. In this case we will inform you immediately and, if possible, we will offer to supply you with a comparable product. If no comparable product is available or you do not want to be supplied with a comparable product, we will, if applicable, immediately refund you with any payments already made.
The date of delivery is no more than 21 days after the order has been placed.
In the event of different delivery times, we refer to on our product pages.
Serious, external, externally caused events ('force majeure'), such as but not limited to natural disasters, epidemics, industrial disputes, political unrest, warlike or terrorist conflicts, which have unforeseeable consequences for the performance of services, release both parties from their performance obligations for the duration of the disturbance and to the extent of their effect, even if they are in default. An automatic termination of the contract is not associated with this. The parties are obliged to inform each other immediately about the occurrence of such an obstacle and to adapt their obligations to the changed circumstances in good faith.
6. Payment transactions
You can pay for the goods via payment by PayPal, or credit card (MasterCard, Visa), Amazon Pay or Apple Pay.
Please note that you may not be able to use all the payment methods as the payment methods offered depend on the order amount, order method (telephone or online), the delivery method, the place of destination, the bank account and the preferences specified in the customer's account. The various possibilities are available for selection during the order process and are also described in the information section on our webpages.
We reserve the right to exclude individual payment methods, even after we have received your order.
You have agreed to the receipt of electronic invoices. Electronic invoices will be sent to you in the form of a PDF via email.
You can pay for a Teufel Audio Gift Certificate only by PayPal or credit card.
If you pay by credit card, PayPal or Apple Pay your account is debited immediately.
You can only exercise a right of retention if the claims ensue from the same contractual relationship.
7. Shipping costs
The shipping costs are not included in the quoted sales prices. Each item has its own shipping costs. These shipping costs relate directly to the size, weight, number of packages, product group, shipping company and value of the product. The amount of the shipping costs can alter if additional components are included.
You are informed of the shipping costs due for your order on our product pages as well as during the processing of the order.
8. Charges/Customs duties/Sales tax
For deliveries in non-EU countries certain additional country specific duties, taxes and fees may apply. The amount of the fees depends on the respective country of delivery. Please contact your Customs Office for further information on these fees. These fees are borne by you. In addition, additional service and handling fees may apply depending on the authorized carrier, of which we have no influence over. These fees are also borne by you. For each delivery we send to a non-EU country, we create a NET invoice, without German VAT (Value Added Tax). The price under NET is without any duty and/or taxes.
Further information on toll charges can be found at https://ec.europa.eu/taxation_customs/general-information-customs_en and on import taxes at https://auskunft.ezt-online.de/ezto/Welcome.do.
9. Retention of title
The sale is subject to retention of title. The goods remain our property until the purchase price is paid in full.
10. Minimum order value
Minimum for orders is EUR 50.00. Except for Sweden: minimum for orders to be shipped to Sweden is 500 SEK.
11. Coupons (promotion voucher/voucher code)
If you received a coupon from us, you can redeem it against one of your next orders on teufelaudio.com subject to the following conditions; however, the list is not intended to be exhaustive: Each coupon can only be used once per order. You can only use one coupon per order. A cash refund is not possible – this also applies in the event that you exercise your contractual right of return or statutory right of withdrawal after purchasing a product using a coupon. For further information with respect to the winding up of the contract after exercising your statutory right of withdrawal or contractual right to return, we refer to 2. d) of these General Business Conditions.
You can pass the coupon on to friends, acquaintances, work colleagues or relatives. You are not allowed to make copies of them or sell them on to other third parties, especially on eBay or on another comparable Internet trading platform. Unlawfully duplicated or sold coupons cease to be valid.
We have appropriate copyright and/or exclusive rights of use for all digital content, in particular for all images, films and texts published in our online shop. Any use or extraction of these contents is not permitted without our express consent.
The exclusive place of jurisdiction for all claims relating to the business relationship is Berlin if the customer is a businessman within the meaning of the German Commercial Code (HGB) or is a corporation under public law.
Contracts including these General Business Conditions are subject to the law of the Federal Republic of Germany, to the exclusion of the UN Sales Law. If agreements cover a purpose that cannot be attributed to the professional or commercial activity of the entitled party (consumer), this choice of law only applies in as much as the protection afforded is not withdrawn by mandatory regulations of the country in which the consumer has his/her ordinary residence.
Model withdrawal form
If you would like to withdraw from the contract, please fill in this form and return it to us.
End-User License Agreement (EULA) for Teufel Streaming
Please read this End-User License Agreement (hereinafter referred to as ‘EULA’) carefully and completely. You agree to EULA when you use the Google Cast for audio- enabled Lautsprecher Teufel product (hereinafter referred to as ‘Google Cast enabled device’) and the apps suitable to its usage. You may only use the Google Cast enabled device and the app in accordance with this EULA.
This EULA governs your rights and obligations associated with the software programmes, including any updates and upgrades, and online or offline documentation, which are provided to you to use on the Google Cast enabled device by Lautsprecher Teufel or third parties from which these software programmes originate. The EULA also applies to any data arising from the use of the software programmes (hereinafter collectively referred to as ‘Software’).
Irrespective of this EULA, the use of individual software programmes on the Google Cast enabled device may be subject to the license conditions of third parties from whom these software programmes originate. In this case, the license conditions apply in addition to this EULA. In case of a conflict between this EULA and the license conditions of third parties, the license conditions of third parties shall prevail.
1. Software license
a) Lautsprecher Teufel grants you the right to use the software solely in connection with the Google Cast enabled device upon which the software was originally installed by Lautsprecher Teufel. Lautsprecher Teufel and third parties reserve all rights to the software, to which you have not been expressly granted with this agreement. The right of use expires immediately after the Google Cast enabled device on which the software is installed is no longer used.
b) In no way may you duplicate, work on or edit this software or duplicate any alterations and changes. In no way may you tamper with or circumvent functions and mechanisms used to protect the software against unauthorised usage. In no way may you also disconnect the software or individual components of the software for the purpose of using components on one other or with another Google Cast enabled device and use them either together or separately. Reverse engineering and dissembling of the software is also prohibited. Decompiling is only permitted for the purpose of rectifying the software’s inability to operate with other software or hardware components, insofar that this is permissible by law, which falls under this agreement.
c) The license restrictions stipulated in a) and b) do not apply to software programmes or programme components which fall under an open source license. The use of this software programme or programme components is based solely on the relevant open source license in its currently valid version which applies at the time of use. For any use of a software programme or programme components which are subject to an open source license, the user must familiarise himself/herself with the respective license conditions as well as to strictly comply with the license conditions. If the open source license includes an obligation on the part of the supplier to provide the user with the software’s source code, the end-user can contact Lautsprecher Teufel in this regard.
d) You may not remove or alter, cover up or deface any trademarks or other notices on the Google Cast enabled device; this also applies to the Google Cast enabled device manufacturer or parts of the Google Cast enabled device or the software.
2. Content services
a) The acquisition or use of the Google Cast enabled device and software does not entitle you to access content (music or other sound recordings, films, etc.) which has been made available by a third party (hereinafter referred to as a ‘Content provider’) on a network or a server. The use of this content is exclusively dependent on the conditions on which the content provider makes this content accessible for retrieval. In order to use this content, you must conclude an agreement with the content provider for which you may be obliged to pay a fee to use the content provider’s content. Lautsprecher Teufel or a third-party provider from whom a software programme on the Google Cast enabled device originates are not responsible for the provision and use of the content by a content provider.
b) If you use the Google Cast enabled device and the software to access legally protected content (music or other sound recordings, films, etc.), the Google Cast enabled device and the software may only be used to the extent to which law or contract allows you to access this content in accordance with the law under which this agreement or content fall. You shall indemnify Lautsprecher Teufel and any third party from whom the software programme on the Google Cast enabled device originates from any claims that may arise due to unlawful use of content. This also applies to any costs which may arise for Lautsprecher Teufel or a third party from whom the software programme on the Google Cast enabled device originates in connection to your unlawful use of content. In the case of the unlawful use of content, you agree that Lautsprecher Teufel or a third party provider from whom a software programme on the Google Cast enabled device originates shall take all appropriate measures to ensure the property rights to the content. Such measures may also include online controls on your use of the software or another user of the Google Cast enabled device which allow for an examination of the lawful use of the software.
3. Internet connection
The use of the Google Cast enabled device and online access to third-party content require an Internet connection. You must conclude a license agreement with a telecommunications provider in order to have an Internet connection. Lautsprecher Teufel or a third party provider from whom a software programme on the Google Cast enabled device originates are not responsible for the services of the telecommunications provider. Lautsprecher Teufel or a third party from whom a software programme on the Google Cast enabled device originates do not guarantee that the Internet connection you have on your Google Cast enabled device is sufficient in order to use all the Google Cast enabled device’s functions or the software installed on it. The provision, quality and security of your Internet connection is the sole responsibility of your telecommunications provider and is subject to the conditions it agreed upon with the end-user.
4. Updates and upgrades
5. Liability and guarantee
a) Lautsprecher Teufel and the end-user agree that the absence of errors in software based on the current state of technology cannot be guaranteed. Minor errors in the software do not represent a defect with the Google Cast enabled device. Lautsprecher Teufel will endeavour to resolve any substantial errors by way of online software updates.
b) Lautsprecher Teufel or a third party from whom a software programme on the Google Cast enabled device originates are not responsible for software functions meeting your expectations and that the software is regularly updated.
c) Provided it is possible to use the Google Cast enabled device and software to access the network or the server of Lautsprecher Teufel or a third party, who can also be a content provider, Lautsprecher Teufel does not guarantee that, upon granting the right of use to the software, continuous access to the network or server of Lautsprecher Teufel or the third party can be guaranteed at all times and without interruption.
d) Lautsprecher Teufel or a third party from whom the software programme on the Google Cast enabled device originates, do not assume any warranty or liability in all cases where the end-user uses the Google Cast enabled device and the software in an environment where it may not be used due to the law, contract, house rules or any other possible reasons (e.g. hospitals, nuclear power facilities, aircraft).
Lautsprecher Teufel or a third party from whom a standard programme on the Google Cast enabled device originates are entitled to terminate this EULA and any additional provisions in favour of the third party and thus to prohibit the end-user from further using the software when the end-user has violated a provision of this EULA once again after Lautsprecher Teufel or the third party informed him/her of the infringement of this EULA. In case of termination, they are no longer entitled to use the software or the standard programme affected by the termination.
7. Inclusion of third parties
a) Every third party from which a software programme on the Google Cast enabled device originates is entitled to assert and enforce all rights of Lautsprecher Teufel, arising out of the terms of this EULA against the end-user, in its own name against the end-user, provided that the third party has been affected by the end-user’s behaviour. This applies in particular when the behaviour of the end-user impacts the third party’s interests to its software programme.
b) Google Cast for Audio
cc) In addition to software whose usage is limited to the property rights of Google or third parties, Google Cast for Audio also uses open source software which is subject to the conditions of an open source license. Further information is available at https://support.google.com/googlecast/answer/6121012. The end-user acknowledges the requirements and restrictions of this open source license upon using Google Cast for Audio.
aa) The end-user acknowledges that any use of the licensed software is limited to a certain cloud server. The conditions for use are outlined in the best practice for the authentication and server usage (see below).
bb) The end-user is prohibited from transferring the StreamUnlimited software to another Google Cast enabled device.
cc) StreamUnlimited rejects any warranty in the scope allowable by applicable law. Implied warranties of sufficient quality, suitability for a particular purpose, violations of intellectual property rights of third parties and defects that arise in the course of using the software are excluded from the warranty. Furthermore, StreamUnlimited does not guarantee the uninterrupted provision of the licensed software, nor does it guarantee that it will run smoothly or that defects shall be rectified.
dd) StreamUnlimited rejects any liability for any direct or indirect or incidental or consequential damages arising from the use of licensed software.
ee) StreamUnlimited rejects any liability for the availability and proper functioning of audio service functions such as Google Cast, unless it can be demonstrated that StreamUnlimited acted with intent or gross negligence.
ff) The end-user agrees that his/her use of StreamUnlimited’s licensed software shall be verified by protocolling user activities on the cloud server, that Lautsprecher Teufel may also report unauthorised use to StreamUnlimited and that Lautsprecher Teufel can transfer any rights of examination to which it is entitled to StreamUnlimited.
gg) The end-user is aware that the permission to use the licensed software may be revoked under certain conditions set out by StreamUnlimited. These conditions are outlined in ‘Best practice for authentication and server usage’ (see below).
hh) The end-user acknowledges that the developer of audio service functions such as Google Inc. can revoke the license key for the use of its functions regardless of this EULA and the supplementary terms of usage of StreamUnlimited, and that StreamUnlimited may not influence these measures in any way. StreamUnlimited cannot be held responsible by end-users for such disruptions to the services of audio service functions such as Google Cast.
ii) The end-user agrees that StreamUnlimited is entitled to enforce its intellectual property rights to the licensed software in accordance with this EULA. Best practice for authentication and server usage
(i) The end-user acknowledges that the licensed software has been developed by Stream Unlimited Engineering GmbH (hereinafter referred to as ‘StreamUnlimited’) and that StreamUnlimited organises and supports the cloud server which is required for access to audio services.
(ii) The end-user acknowledges that any use of the licensed software or the supported online music features (e.g. Google Cast) or any other function can make a transfer to a cloud server necessary, which include the ‘Google App Engine’ which is operated and managed by Google, Inc., USA, or a similar product that is operated or managed by a third party. StreamUnlimited is not responsible for unauthorised access to this cloud server and for the data processed in this event.
(iii) Within the context of a subscription agreement, the end-user can access the cloud server through a Google Cast enabled device or any other method permitted by Lautsprecher Teufel.
(iv) By agreeing to the provisions of this EULA and any additional terms of usage of StreamUnlimited, the end-user is granted a non-exclusive, revocable, non-transferable, limited right to use the respective cloud server in accordance with the terms of the EULA and the additional terms of usage of StreamUnlimited for the sole purpose of streaming content via the licensed software and the corresponding online music features, as they are integrated into the Google Cast enabled device.
(v) The end-user acknowledges that he/she has no right or other entitlement to the cloud service, data, applications, business methods or parts thereof, or any type content, which is processed via the cloud server.
(vi) The right of the end-user to use the cloud server ends with the object of ownership to the licensed product.
(vii) The end-user acknowledges that StreamUnlimited is entitled within appropriate means to check the end-user’s lawful use of the licensed software in order to detect any unlawful or in any way irregular use of the licensed software (e.g. the transmission of a copy of the licensed software to an unlicensed Google Cast enabled device). The identification of the Google Cast enabled device of the end-user is carried out using an integrated individual token to which the end-user, by using it, gives his/her consent for monitoring purposes.
(viii) The Google Cast enabled device communicates with the cloud service during every operation, in order for StreamUnlimited to generate certain data required for the authentication and verification of the legitimate use of the licensed software. This data processing does not violate any confidentiality interests of the end-user, because StreamUnlimited, as the owner of the intellectual property rights to the licensed software, can invoke its legitimate and prevailing interests in the verification of the proper usage.
(ix) For this reason, the end-user recognises that the usage of StreamUnlimited’s licensed software shall be monitored each time the cloud server is accessed, so that the MAC address (Media access control address), the IP address of the end-user, the brand, model and firmware version of the Google Cast enabled device, the identification number and the access time stamp are protocolled every time the StreamUnlimited Google Cast enabled device is activated. By analysing this file, StreamUnlimited can detect any misuse of the licensed software. The end-user acknowledges that StreamUnlimited may store and process the data from these monitoring activities and analyse them in the case of reasonable suspicion of illegal misuse of the licensed software. StreamUnlimited is also entitled to transmit the data in an anonymous format to the appropriate developer of one of the licensed software-supported functions if reasonable suspicion of an infringement by the end-user exists.
(x) The end-user acknowledges that StreamUnlimited can revoke the right to use the licensed software if the analysis of the monitored data suggests a reasonable suspicion of unlawful use of the licensed software. In this case, the end-user shall receive an automatic notification with instructions to contact customer service. If it turns out that the end-user is an authorised user, customer service can reactivate the licensed product for him/her.
(xi) In regards to its intellectual property rights to the licensed software as well as to the usage of the licensed software, the end-user accepts that StreamUnlimited is a direct beneficiary to such as stipulated by this EULA and the supplementary terms of usage of StreamUnlimited. StreamUnlimited is entitled to defend the rights to the licensed software and to enforce all rights and claims arising from misuse of the licensed software or a breach of this EULA or the supplementary terms of StreamUnlimited directly against the end-user.
8. Other relevant provisions
b) In addition, the General Terms and Conditions of Lautsprecher Teufel shall apply. In case of a conflict between these General Terms and Conditions and this EULA, the provisions of this EULA shall prevail.
9. Applicable law and jurisdiction
Insofar that the purchaser and/or end-user of the Google Cast enabled device is a merchant, EULA is governed by the laws of the Federal Republic of Germany under exclusion of the UN Convention on the International Sale of Movable Goods. The legal place of jurisdiction is Berlin, Germany.
Insofar that the purchaser and/or end-user of the Google Cast enabled device is not a merchant, German law shall also apply, provided that the law of the State in which the purchaser and/or end-user of the Google Cast enabled device is located allows for the application of foreign law to be agreed upon in a legally effective way.
Last revised on 21.10.2021